RESUME

Central Rappahannock Regional Library, Fredericksburg, VA —

MakerLab (STEM) Assistant 
July 2019 - PRESENT

 

• Plan and deliver MakerLab sessions and classes for children, teens, and adults at multiple branches and IdeaSpace, the digital media lab.

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• Instruct staff and customers in MakerLab badging on 3D printers at multiple branches and IdeaSpace as needed.

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• Assist customers with equipment reservations at IdeaSpace.

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• Perform general troubleshooting and required maintenance of MakerLab equipment, including 3D printers, drawing tablets, a GlowForge laser cutter and studio audio equipment

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• Serve as an active member of the MakerLab Team.

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• Assist in promoting 3D maker resources and services in the branches and throughout the community.

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Central Rappahannock Regional Library, Fredericksburg, VA — Customer Services Clerk
January 2019 - PRESENT

 

• Promote a welcoming atmosphere for all patrons

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• Work closely with branch supervisor to create and schedule programming.

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• Correctly shelve materials by department and catalog call number.

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• Create monthly specialty displays showcasing seasons, themes, and events

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• In-depth research and records categorization to assist patrons

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• Utilize Horizon library database to view and collect data

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• Assisted in designing new library layout to create ease of use

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• Address patron issues and concerns, including fines and current blocks. Direct issues and concerns to supervisor/s on duty when necessary.

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• Effectively troubleshoot printer, copier, fax, and computer issues and as needed, assist patrons with completion of their printing and faxing needs.

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• Check in library materials efficiently and accurately, routing problem materials to appropriate people and departments as needed.

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• Register new patrons for library cards, and update library records as needed.

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• Establish patron relationships to cultivate new sources for reading material.

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• Maintain cleanliness and tidiness of all public use areas and service desks.

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• Answer and direct all incoming phone calls in a welcoming, friendly, and efficient manner, as needed.

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• Participated in the library’s Employee Action Committee

 

 

Hall’s Supermarket, Colonial Beach, VA — 

DSD Receiver
May 2018- November 2019

 

DSD Receiver: Operations

• Provide excellent customer service experience.

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• Supervisor status, entrusted with the key to the safe as well as the register override key and supervision of front line; this includes the cashiers, registers, customer service desk and money safe.

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• Reviewed and approved merchandise brought in by 3rd party vendors, issue checks for invoice remittance.

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• Called in shortages, overages, and damages to the store’s grocery provider.

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• Tasked with handling merchandise returns and exchanges, as well as processing and filing invoices.

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• Designing sale signs and price tags.

• Familiarity with Master Maintenance, UNFI’s product database system.

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• Responsibility of changing prices weekly via Master Maintenance to keep up with in-store, regional and national price changes.

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Cashier

• Three years of cashier experience, as well as four years of customer service.

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• Ability to count money quickly and efficiently with no discrepancies or losses.

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• Entrusted with the master key and the keys to safe.

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• Ability to listen and understand the needs of customers and effectively provide them with the desired results.

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• Manager and administrative experience utilized in multiple areas.